Contact
A question about an order, a product or a return? Write to us — our team replies within 24 to 48 business hours.
Reply within 24 to 48 business hours.
Didn't receive an order or shipping number? Contact us by email — we'll locate your order right away.
Standard tracked shipping — Free
Free worldwide. Estimated delivery within 10 to 16 business days.
Express shipping — 20 €
Europe & Asia: delivery within 6 to 9 business days.
United States: delivery within 2 to 3 business days.
United States: delivery within 2 to 3 business days.
Order preparation
24 to 48 h (business days).
- Colour other than natural black: +2 business days.
- Texture change: +2 business days.
- Fully customised wig: +5 business days.
Returns
Returns accepted within 30 days of delivery.
Didn't receive an order or tracking number? Email us at hello@whoislys.com.