Refund Policy — LYS

Refund Policy

Last updated: June 2026

Company

Fujiwara Bro LLC (trading as LYS)
30 N Gould St, Ste N, Sheridan, WY 82801, USA
Phone: +1 307-300-9403 · Email: hello@whoislys.com

Return Window

You have 30 days from the date of receipt to request a return or refund (14-day statutory right + 16-day LYS extension).

Eligibility Conditions

To be accepted, returned items must:

  • Be in original condition (unworn, unwashed, unmodified)
  • Have the lace intact (uncut, undyed, unaltered)
  • Be returned in original packaging with all tags and accessories

Items showing signs of use, damage, or modification will be refused.

Return Shipping Costs

Return shipping costs are the customer's responsibility. LYS does not provide prepaid return labels. We recommend using a tracked shipping service — Fujiwara Bro LLC cannot be held responsible for lost return parcels.

Restocking Fee

No restocking fee is applied.

Physical Return Address (Logistics Center)

LYS — Returns Department
14 rue Jean Rostand, Apt 4
91300 Massy, France
This address is exclusively for physical merchandise returns. All administrative correspondence must be sent to the US registered address (30 N Gould St, Ste N, Sheridan, WY 82801, USA).

Return Procedure

  1. Email your request to hello@whoislys.com with your order number and reason for return
  2. Our team will confirm the return address within 24–48 hours
  3. Ship the item with a tracking number
  4. Send us the tracking number by email

Refund Processing

Once the parcel is received and inspected, you will receive a confirmation email. If the return is approved, the refund is processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a defective item or an item that does not match your order, contact us immediately at hello@whoislys.com with photos of the product. We resolve such issues as a priority.

Governing Law

This Refund Policy is governed by the laws of the State of Wyoming, United States.

— Version française —

Politique de Retour et Remboursement

Dernière mise à jour : juin 2026

Société

Fujiwara Bro LLC (nom commercial LYS)
30 N Gould St, Ste N, Sheridan, WY 82801, États-Unis
Tél. : +1 307-300-9403 · Email : hello@whoislys.com

Délai de retour

Vous disposez de 30 jours à compter de la réception pour demander un retour (14 jours légaux + 16 jours LYS).

Conditions

  • Produit dans son état d'origine (non porté, non lavé, non modifié)
  • Lace intacte (non découpée, non teintée)
  • Emballage d'origine avec toutes les étiquettes

Adresse de retour des colis (centre logistique)

LYS — Service Retours
14 rue Jean Rostand, Apt 4 · 91300 Massy, France
Cette adresse est exclusivement réservée aux retours physiques. Tout courrier doit être adressé au siège social américain.

Procédure

  1. Email à hello@whoislys.com avec numéro de commande et motif
  2. Notre équipe confirme l'adresse sous 24–48h
  3. Expédition avec numéro de suivi

Remboursement

Après réception et vérification, remboursement sous 5–10 jours ouvrés sur le moyen de paiement d'origine.