Mélanie's response when I wrote to the email
Immediately when I wrote to the email, I got Mélanie who helped me change my delivery address, which I had entered by mistake, and that's a very good thing.
Naomi
Human hair/Wigs
$269.99




Which type of lace should you choose?
Type : Wig Long
Composition : 100% Brazilian Remy human hair
Texture : Curly
Color : Brown
Density : 150% to 300% (depending on variant)
Size : 16 inch (40 cm) to 28 inch (70 cm) (depending on variant)
Lace : Swiss HD
Available lace type : Closure 4x4 / 5x5 / 6x6 · Frontal 13x4 / 13x6 · 360 · Full Lace (depending on variant)
Style : Ready-to-wear, glueless, adjustable cap
Standard tracked shipping — Free
Express shipping — $30 AUD
Order preparation
Returns
They received their LYS
4.9/5
25 customer reviews
4.0/54 reviews
Immediately when I wrote to the email, I got Mélanie who helped me change my delivery address, which I had entered by mistake, and that's a very good thing.
Naomi
Thanks to the LYS customer service team for the quality of their support. My order encountered an unforeseen delay, but the customer service was very responsive, attentive, and fully committed to finding a suitable solution. Throughout our exchanges, I received quick responses, clear explanations, and personalized support. I particularly appreciated their professionalism, their patience, and the careful follow-up of my case. The team took the time to check different options, stock availability, and potential price differences to help me find the best solution. Thank you for your excellent sense of service and your desire to satisfy your customers.
Murielle
Hi, I placed an order that was sent to the Fedex agency which was supposed to deliver it to my daughter in Lyon. But my daughter was at work, so the delivery driver told me it was possible to deliver to a relay point, I said ok. 10 minutes later, my daughter called him to find out where the driver was to pick up the package, and he told her he had finished working. Now I'm trying to reach the agency to find out which relay point in Lyon my package will be at, but I can't reach them. I even asked them by message to send it to Cordonnerie des États 81 Boulevards des États 69008 Lyon. No response, and that's the closest relay point to my daughter's place in Lyon.
Vanessa
Whoislys, best SITE to buy your WIGS ladies, they are very reliable and responsive. The best part is they sell you the item you ordered, unlike a certain BAISIHAIR who RIPS YOU OFF and no longer responds to your emails. While I was on vacation in Guadeloupe, LYS sent me my order, without any problem, with the real merchandise as described. I recommend this site 100%. Thank you Whoislys, for your honesty. You can also find Whoislys products.
Fabiola
Top-notch customer service, better than in France. Very attentive, they offer solutions to every problem with incredible response speed. Thank you very much for helping me.
Cynthia
Honestly, this is my second purchase from this site. The first time I just got an extension and the quality was incredible. So this time I ordered a wig: the quality is amazing, it's super soft, impressive. I chose express delivery, and I received the package in 6 days.
ÉmilieVerified purchase
The quality of this wig is truly excellent! No unpleasant smell right out of the package, it's very comfortable overall, and the lace is very fine, soft, and truly beautiful. I highly recommend it to anyone who needs one to buy and try it.
GloireVerified purchase
This wig is so soft and the hair is magnificent. 10 out of 10, I will definitely order again. The lace adapts very well to my skin, fully meets my expectations, and is very breathable. I highly recommend this wig to anyone who wears them. You won't regret your purchase.
ColineVerified purchase
Incredible quality, very soft. The color is very pretty. It blends very easily, and the packaging also includes a wig cap. It straightens very well and smoothly. High-quality wig.
ManonVerified purchase
The wig is magnificent, I love this hair!! The hair is soft and natural. The length is as described, and it remained straight even after washing. It was easy to bleach the knots. This hair is everything I wanted!
LiliaVerified purchase
I received my package well. At first, I hadn't received any notification emails about my order's shipment, even though it said 'sent' in English, which I hadn't paid attention to at first, but the service was quickly responsive and I thank them very much. Who Is Lys is a serious platform.
Ornella
I had an issue with my wig and Mélanie was very responsive, very professional, and very pleasant. I sincerely thank her for her help.
Shaïna
This is now the 4th wig I've bought on this site and I really like it a lot. Having previously tested several sites, I assure you that Who Is Lys is the only one so far that satisfies me 100%. Several of my friends asked me for the reference for my wigs and, just like me, they were impressed. Thank you very much and a big thank you to the customer service too, which is very attentive and active.
Nadège
On-time delivery as I requested, top quality!! Plus, it's EXACTLY the same color as my hair and I didn't find any white hairs. On the less positive side, I was asked to pay extra shipping fees for my department. But I don't regret it. We'll see if it's still as great with the 2nd order.
Christelle
I just placed a new order for a wig that I had already bought. Since the stock was exhausted, I was immediately notified by email, offering me to either wait or take another length. I accepted the longer length with a really very attractive price offer of 12 euros. Communication was smooth and the handling was really efficient. This is the third time I've ordered from Who Is Lys, I really recommend this site.
Sabrina
I ordered from LYS for the very first time on July 28, 2026. I am not, absolutely not, a wig person at all. However, no longer finding it easy to find a hairdresser, I opted to buy a wig, just to stop stressing about the condition of my hair and the impossibility of styling it!!!! I received my package on August 4, very quickly. And then, the BOB: just PERFECTTTTT!!!! I love it. The hair's fluidity is perfect, I've been wearing it since Saturday and I style it however I want, it looks completely natural. You've gained a new Who Is Lys fan and you deserve it. Keep up the good work.
Laëtitia
I am very satisfied with the wig; I received it at home in 5 days without any problems. The quality is incredible, the natural effect of the strands is top-notch. I will order wigs from this site again.
Priscilla
Hello? I received my wig and I am really satisfied. And the quality is really good. Thank you very much. Don't hesitate to order.
Kimberley
I placed 2 orders with LYS. Fast delivery and quality hair bundles! Except that for my second order, the products were not the correct ones. I tried to reach them in vain. I hope they will eventually give me a response. It's a shame because I had been completely satisfied with my first order. UPDATE: Since then, I managed to reach customer service. My contact did everything to reassure me and especially everything to satisfy me. I received several gifts to compensate for the inconvenience. Honestly, I recommend LYS because the service is definitely there and especially very responsive.
Sephora
Honestly, the most beautiful wigs I've bought. True intensity, superior quality for brushing, straightening, braiding whatever you want. I love it and I recommend it with my eyes closed.
Anaëlle
I deleted my last comment to give you 5 stars. Thank you for reassuring me about my first order, and I received my delivery; I am 100% satisfied. Customer service is very responsive, and tracking is done.
Mélina
The wig was shipped very quickly; it perfectly matches what I ordered. It stays on the head well, doesn't slip, and the baby hairs are well pre-cut. The carrier, however, leaves something to be desired. But the Whoislys team is very responsive.
Johanna
I would like to thank LYS for the quality of their customer service. This was my first order with them, and it was a pleasant experience. 🥰 The wig I ordered was out of stock, so they sent me an email to inform me and suggest changing to another one in its place. I was impressed by the quality of service, the speed, and how customer satisfaction is their priority. I am eagerly waiting to receive my order and can't wait to wear it. In my opinion, WHOISLYS is among the best in terms of quality, and prices are affordable. 😍 Thank you for your professionalism and keep up the good work! 🥰👌
Aurélia
Order received in one week. I was very skeptical after seeing the reviews I looked at after placing my order.... But I have nothing to complain about, really a good experience and quality product.
Darlyne
Good communication. Order that did not go through for independent reasons. Very good, fast, and responsive customer service.
Naëlle
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4X4 (4 inches wide by 4 inches deep): This is the standard. It covers the exact area for a middle part or a small side part. Ideal for a simple and effective look.
5X5: Slightly larger. It offers more flexibility for parting and gives a slightly more natural look at the front hairline.
6X6: The largest of the closures. It comes further down the forehead and goes deeper towards the back, offering almost the visual effect of a Frontal without the hassle of glue on the temples.
13X4: Goes from ear to ear (13") and goes back 4 inches into the crown. Perfect for creating any part at the front of the head.
13X6: Goes from ear to ear but goes back 6 inches into the crown. This is the holy grail of Frontals! It allows for very deep parts (far back), which gives a flawless illusion that the hair is growing directly from your own scalp.
One size: Here, the lace band goes all the way around the head (forehead, temples, behind the ears, and the nape of the neck). In the center of the head, machine-wefted hair tracks are sewn. The advantage: It is the perfect wig for those who love wearing high ponytails or buns, because the hairline at the nape is completely invisible.
One size: The entire wig cap (100% of the surface) is made of lace. Every single hair is hand-tied, one by one. There are no machine-sewn tracks. The advantage: This is the most breathable, lightweight, but also the most expensive wig. It allows for endless styling possibilities: cornrows all over the head, braids, parting anywhere, etc.
Swiss HD Lace! The secret to an undetectable melt? Ultra-thin and soft, it blends seamlessly into all skin tones for a 100% natural scalp effect.
Adjustable Cap! A wig that adapts to YOU. Our LYS caps feature adjustable straps for a secure, all-day hold without feeling tight.
100% Glueless! Save time in the morning with LYS. Our wigs slip on in just 3 seconds. Zero glue, zero damage to your edges.
Swiss HD Lace! The secret to an undetectable melt? Ultra-thin and soft, it blends seamlessly into all skin tones for a 100% natural scalp effect.
Adjustable Cap! A wig that adapts to YOU. Our LYS caps feature adjustable straps for a secure, all-day hold without feeling tight.
100% Glueless! Save time in the morning with LYS. Our wigs slip on in just 3 seconds. Zero glue, zero damage to your edges.
LYS: 100% Remy Brazilian hair excellence! Glueless & adjustable wigs with Swiss HD Lace for an ultra-natural, custom volume.





150% — The 100% natural look: lightweight and ultra-comfortable for everyday wear. This is the perfect choice if you want a realistic volume that perfectly mimics your own hair!
180% — The perfect balance: visibly fuller than natural yet still light and airy. Our best-seller — beautiful volume for every day and every occasion!
210% — The glam look: rich, bouncy fullness that holds curls and styling beautifully. Ideal if you love a luxurious mane that gets noticed!
250% — The dramatic look: serious fullness from root to tip for show-stopping styles. Perfect for events, shoots and standing out from the crowd!
300% — The maximum look: our fullest, most voluminous density — pure red-carpet hair. For those who want extreme body and extreme impact!
At LYS, 100% natural Remy Hair: aligned cuticles for zero tangles and endless softness! Non-Remy hair tangles and gets damaged from the very first washes.
Frequently asked questions
Yes. All our wigs and extensions are made of 100% raw virgin human hair, 12A grade — Brazilian Remy hair with aligned cuticles, mounted on transparent Swiss HD lace.
In practice: double weft (no shedding), no tangles, no split ends, no odor — a natural, soft and shiny finish. The texture survives washing, and the hair can be dyed, straightened or curled just like your own.
Yes: all our wigs are glueless — adjustable straps, built-in combs, on in seconds, zero damage to your edges. Only exception: to lay a frontal's baby hairs for an "invisible" finish, a styling gel can help, but it is never required.
Yes, in the vast majority of cases: the average head circumference is 54–57 cm, and our caps come with adjustable straps and secure combs that fit most head shapes.
Order preparation: 24 to 48 h (business days). Colour other than natural black: +2 business days. Texture change: +2 business days. Fully customised wig: +5 business days.
Standard tracked shipping — free worldwide: estimated delivery between … and ….
Express shipping ($20): Europe & Asia between … and … · United States between … and ….
Yes! With Klarna, split your order into 4 interest-free payments: simply choose Klarna at checkout.
You have 30 days from receipt to request a return or refund. To be accepted, the item must be in its original condition: unworn, unwashed, unaltered, with the lace intact (uncut), all tags and the original packaging.
The lace that vanishes on your skin
A wig sits on a fine mesh — the lace — that each hair is knotted onto. That mesh decides everything: either you can spot it, or you see nothing at all. Drag the slider and watch the skin, not the hair.
Drag to compare
What actually changes
| Transparent lace | HD Lace | |
|---|---|---|
| Fineness | Fine | Ultra-fine, almost weightless |
| On the skin | The grid shows up close | Melts in, no visible edge |
| Knots | Visible up close | Tiny, already bleached |
| In photos, in daylight | Very good | The most natural, even with flash |
| Day to day | More hard-wearing | More delicate — handle gently |
Three common questions
From closer than a foot away, yes. The mesh is so fine that it takes on your skin tone instead of sitting on top of it. That is what the right-hand photo shows: you see the hairs coming out one by one, not the base they come from.
No. Our wigs slip on and are held by adjustable straps, in a few seconds. Glue is still an option if you want it to stay put for several days, but it is not needed for an invisible result.
A little, yes — that is the price of how fine it is. Always detangle from the ends up to the roots, take the wig off by lifting it from the forehead backwards, and store it on a wig head. With those three habits it lasts beautifully.
Two choices, that's all
If this is your first wig, you don't need to learn the vocabulary. Pick your length, then Standard or Premium. Everything else — density, lace, finishing — is already set for you.
How to choose in three seconds
Standard or Premium
| Standard | Premium | |
|---|---|---|
| Density | 150% — natural and light | 180% — fuller, more volume |
| Lace | 4×4 closure | 13×6 frontal in HD Lace |
| Your parting | Middle, or slightly off-centre | Anywhere, ear to ear |
| Styling | Hair down, low ponytail | Face framed, high ponytail, side part |
| Fitting | Glueless, adjustable straps | Glueless, adjustable straps |
| Who it's for | First wig, everyday wear | Most natural finish, photos, occasions |
Your questions
No. It goes on like a cap and adjusts with two straps at the back. Three seconds in the morning, and no glue needed.
Think about where you want the hair to fall. 10 to 14 inches reach the shoulders, 16 to 22 inches fall onto the chest, and beyond that you're heading for the waist. Length is measured with the hair pulled straight.
How much hair is on the wig. 150% gives a natural volume, close to real hair. 180% gives a fuller, more styled effect. Neither is better than the other — it's down to taste.
Two sizes of lace. A 4×4 closure covers the top of the head and allows a middle parting. A 13×6 frontal covers the whole hairline, ear to ear: you can pull the hair back off your face and part it wherever you like.
Yes — it's real human hair. Wash in lukewarm water with a gentle shampoo, let it air-dry, and use a heat protectant before any hot tool.
You have 30 days to change your mind. And if you're torn between two options, write to us: you'll get a recommendation, not a sales pitch.
Your wig, tuned down to the detail
Nothing here is decided for you. You build your wig setting by setting, and the combination you land on is made for your order. This is made-to-measure, not picking from a shelf.
What you set yourself
Your questions
For customers who already know what they want. You've worn wigs before, you know the density that suits you and the lace you prefer, and you don't want a compromise.
Four settings: length, density, lace type and size, and texture. They combine freely — that's what turns a single model into several hundred possible wigs.
A standard wig is a set of decisions already made for you: 150% density, 4×4 closure. In Expert mode you start from the same hair and the same quality, but you choose every setting. The price follows your choices: it rises with density and with lace surface.
Because a wig that matches your density, your parting and your texture exactly is one you wear every day without thinking about it — whereas a compromise ends up at the back of a drawer.
The one who wears a wig daily rather than occasionally. The one with a precise requirement: side parting, face framed, serious volume. And the one who has already been let down by a one-size-fits-all model.
Choose your texture
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